FAQs

How long will deliveries take in the United Kingdom?

All orders placed before 3PM Monday - Friday will be dispatched the same day.

Any orders placed after 3PM will be dispatched the next day.

Any orders placed on Friday after 3PM will be dispatched the following Monday.

So that we can provide the fastest and best priced delivery for our customers, ALL 'Two-Day Delivery' orders will be sent by Royal Mail using their ‘2nd Class Signed For’ service.

ALL 'FREE Economy Delivery' will be sent by Royal Mail using their '2nd Class' Service.

After we have dispatched your order, Royal Mail will then take over and handle the delivery of your order. Depending on your package's weight delivery usually 1-5 days, if your order takes any longer than this, please contact Royal Mail.

 

How long will deliveries take for International orders?

All orders placed before 3PM Monday - Friday will be dispatched the same day.

Any orders placed after 3PM will be dispatched the next day.

Any orders placed on Friday after 3PM will be dispatched the following Monday.

So that we can provide the fastest and best priced delivery for our customers, ALL parcels will be sent by DHL via Parcel Hero using their 'DHL Express' service.

After we have dispatched your order, DHL will then take over and handle the delivery of your order. Delivery usually takes 3-5 days to Europe & 6-7 Days to the Rest Of The World, if your order takes any longer than this, please contact DHL.

Local Pick Up Times:

MONDAY - SUNDAY 12PM TO 10PM! Any order placed before 12PM will available for collection after 12PM. Any order placed after 10PM will available for collection the next day.

 Can I get a refund?

We do not offer refunds, however you can cancel your order up before it has been dispatched (Monday - Thursday). If your order is placed on a Friday, you may wish to cancel your order before Monday 2:30PM.